Refund policy

Returns & Refunds Policy

At Emilyn Rose LLC, we take pride in the quality of our handcrafted products and want you to be happy with your purchase.

Due to the handmade nature of our products, all sales are final, and we do not accept returns or exchanges.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the damaged item, the product packaging, and the shipping box. We will review your claim and work with you to resolve the issue.

If your claim is approved, we will provide either a replacement or a refund to your original payment method within a reasonable timeframe.

Shipping charges are non-refundable. Customers are responsible for any return shipping costs unless the item arrived damaged or defective.

Emilyn Rose LLC is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If your package is lost in transit, please contact the shipping carrier directly. We are happy to assist with filing a claim when possible.

The following items are not eligible for returns or refunds: Used or burned products, Sale or clearance items, Gift cards

 

 

For any questions or concerns, please contact us at
info@emilynrosecandles.com

Emilyn Rose LLC
809 Laurel St, #202
San Carlos, California 94070
United States