Shipping policy
At Emilyn Rose LLC, we are committed to carefully preparing and shipping each handcrafted order with care.
Order Processing
Orders are typically processed and shipped within 1–3 business days after your order is placed, excluding weekends and holidays. During periods of high order volume, product launches, or holidays, processing times may be slightly longer.
Pre-order items will ship according to the estimated shipping date provided on the product page or in your order confirmation.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your selected shipping method, package weight, destination, and carrier rates.
Once your order has been shipped, delivery times depend on the shipping carrier and the shipping service selected at checkout. Delivery estimates are not guaranteed, and Emilyn Rose LLC is not responsible for delays caused by carriers, weather, customs processing, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking information to become available.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Emilyn Rose LLC is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to update your order before it ships, we cannot guarantee changes once an order has been processed.
Lost, Stolen, or Damaged Packages
Once a package has been transferred to the shipping carrier, the carrier is responsible for delivery.
Emilyn Rose LLC is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.
If your package is lost in transit, please contact the shipping carrier to begin a claim. We are happy to assist by providing any information needed to support the claim.
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged product, its packaging, and the shipping box so we can review your claim.
International Shipping
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Delivery times for international orders may vary depending on customs processing.
For any questions or concerns, please contact us at
info@emilynrosecandles.com
Emilyn Rose LLC
809 Laurel St, #202
San Carlos, California 94070
United States